How can I get the quickest service?

"Teller Anytime" provides the greatest flexibility in accessing your accounts by computer 24 hours a day, 7 days a week. When you are away from your computer and are looking for your account balance, cleared checks, or transaction history, use the convenient Access Line 24-hour telephone service. "Teller Anytime" and Access Line are the fastest and most direct routes to your account information. The same PIN (Personal Information Number) is used for both services. If you don't have a "Teller Anytime"/Access Line PIN (Personal Information Number) and would like to request one, click here.

Telephone Service - For the convenience of our members, we have a staff dedicated to serving you over the telephone. If you need immediate assistance, call (585) 454-5900 and press 5, or call toll-free (888) 454-2328 and press 5. The telephone center hours are Monday – Thursday, 9:15 a.m. until 4:30 p.m., and Friday, 9:15 a.m. until 6:00 p.m. Help us to serve you better by calling our friendly telephone service representatives.

Wire Transfers - Click here for information on wire transfers.